Cancellation and Returns
We take stringent measures to ensure that the items delivered to you are in perfect condition.
1. If the product you receive is defective or damaged during transit or wrong item is delivered to you, please follow below steps:
- Notify us within 2 days of receipt of the product from your account: My Account > My Order > View Order > Return
- Send us an e-mail at email@example.com with the details and images of the damage (image of goods with close up of damaged part).
- We will send you the confirmation e-mail and pick up details if the return is approved.
- Send the products with original packaging, tags, labels, inbox literature, freebies and accessories intact.
- Settlement will be done either by sending another piece of the same product or refund the amount.
2. If you are dissatisfied with the product, please follow below steps:
- Send us an e-mail at firstname.lastname@example.org with the details of your order and reason of return within 2 days of receipt of the product.
- We will send you the confirmation e-mail and pick up details.
- Send the products with original packaging , tags, labels, inbox literature, freebies and accessories intact.
- Please ensure that product is insured against damage. It would be difficult for us to process the refund if we receive the damaged product.
- All the return expenses will be borne by the customer.
Note- It would be difficult to accept return request of the products which have been used or washed or customized.
After receiving the product we will initiate the refund. It will be reflected in your account within 5-7 working days.
You can cancel your order before the shipment has been dispatched from our end. For cancellation before dispatch, please write us an e-mail at email@example.com with order details and reason to cancel the order. Cancellation request will not be accepted for Customized / Personalized products.